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元素帮助保护你

元素 will never ask you for your personal information when calling you.

如有问题，请联络澳门拉斯维加斯网页 了解更多关于网络安全的信息

或打电话 1-

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  2. 欺诈 & 防止身份盗窃
  3. 元素帮助保护你

元素帮助保护你

We value the trust you place in us to be your credit union partner for life. And we want to make every effort to raise awareness of scams and fraud that can put you, 你的朋友, 家庭处于危险之中. 元素 continually takes active measures in all activities to protect your accounts from scams or fraud, 然而, you play an important role in the protection of your accounts.

If you receive a telephone call or a text message that claims to be from 元素, you must NEVER PROVIDE YOUR PASSWORDS, USER IDS, DEBIT OR CREDIT CARD NUMBERS OR PIN — even if the caller ID says it's from 澳门拉斯维加斯网页. 澳门拉斯维加斯网页永远不会问你这些信息.

你可能已经习惯了接电话, 文本, and/or emails when an automated system detects suspicious activity on your accounts. These calls are intended to confirm whether the transaction(s) are legitimate so appropriate measures can be taken if they are not. 

元素 will never ask you for this information when calling you about your accounts.

  • 澳门官方十大网投平台密码或用户id
  • Full 16 digits of your Debit or 信用卡 number (We may ask you to verify the last four digits.)
  • Social Security Number (We may ask you to verify the last four digits.)
  • 个人 Identification Number (PIN) for your Debit or Credit 卡片
  • 成员数量
  • 澳门官方十大网投平台 Secure Access Code or One-Time Passcode

问题?

Our experienced, helpful member service team is ready to support you!

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我怎样做才能防止欺诈?

你可以采取的预防欺诈的步骤

  • 不相信来电显示. 欺诈sters can spoof phone numbers including 元素' and telephone numbers to make it look like we’re calling you. If you receive what feels like a questionable call with our caller ID, 挂掉，然后直接回电话. 你可以全天候打电话给澳门拉斯维加斯网页.
  • Be suspicious and never provide your secure information. Do not provide your 澳门官方十大网投平台 password, user ID, or secure access code. Do not provide your 借记 or credit card numbers, or PIN to ANYONE. 元素 will never ask you for this information.
  • 使用账户提醒来获取信用, 借记,现金 卡片. 澳门拉斯维加斯网页提供 附近 实时欺诈警报 为澳门拉斯维加斯网页的元素信用、借方和现金 卡片. With a quick text alert, you can help prevent fraudulent transactions from occurring on your 卡片. A text message will be sent to your mobile device when there is a suspicious transaction identified on your account. S暗示回复确认 是否 你承认该交易. We do not include links or ask for additional information in these 文本. If you get a text message with a link that appears to be from 元素, do not click on it or provide any additional information. Reach out to 元素 directly and let us know about the text message. 
  • 控制您的借记卡与卡控制. You can create custom real-time alerts for your 借记 card transactions and even restrict your card if it is lost or stolen. Download the Card Control app within our 元素 mobile app by selecting Card Control from the app menu or by visiting the 苹果 or 谷歌玩 store directly if you already have the mobile banking app.
  • Secure your online banking username and password. If your 澳门官方十大网投平台 User ID or password is your name, 成员数量, 电子邮件地址, 或其他容易识别的信息, 请马上更换. You can change this in online banking or the mobile app within Settings. 阅读澳门拉斯维加斯网页的更多提示 网络安全 页面.
  • 如有问题请澳门拉斯维加斯网页. 如果有些事听起来好得不真实, or if someone wants you to take action urgently, 请停止, 认为, 与澳门拉斯维加斯网页联系.

What steps is 元素 taking to prevent fraud?

防止欺诈的步骤和要素

  • 澳门拉斯维加斯网页会确认你是谁. If you call us, we may take extra steps to confirm your identity. 经常, 一个骗子已经很了解你了, including your birth date and social security number. As such, we do not rely on that information alone to identify you. We may ask for other information we have on record to confirm that it's really you. 请耐心等待这个过程.
  • 澳门拉斯维加斯网页使用欺诈检测方法. We review and adjust fraud detection settings on card purchases to further protect you against unauthorized transactions. Our team and state of the art fraud detection systems are monitoring your account 24/7. We will contact you if any transactions raise concerns.
  • 澳门拉斯维加斯网页永远不会问你完整的卡号. Our card services or fraud departments may ask you for the last 4 digits of your card, 但不会要求全部16位数字. We will NEVER ask you for a PIN or the CVV digits from the back of the card.

如有问题，请联络澳门拉斯维加斯网页

This information is not intended to alarm you, but we believe it is important to remind our members to use precaution to protect your accounts and equip you with information on what 元素 will and won't do when communicating with you.

Passwords and PINs are intended to limit access to your accounts and belong exclusively to the individual member. It's your responsibility to protect this information.

Secure Access Codes and One-Time Passcodes are used by 元素 to identify you while conducting a transaction online. You should never provide a One-Time Passcode to our personnel unless you called us.

If you have any questions or concerns, we’re available 24/7 at or toll-free at . You can also send us a secure message through online banking or the mobile app.

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